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Legal Framework That Protects Your Account

pesona 77 operates under a clear legal framework so you know exactly where you stand — from account registration through to withdrawal.

Jurisdiction-Aware PolicyDANA, OVO, GoPay, QRIS CoveredAccount Data ProtectionTransparent Terms24/7 Legal Support Access
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pesona 77 Legal Framework That Protects Your Account
KONTAK KEBIJAKAN

Reach Us About Any Legal or Policy Matter

If you have questions about your rights, data requests, or any clause in our terms, our policy support team is reachable around the clock. Use the channel that works for you — we aim to respond to legal queries within 24 hours and account-data requests within 72 hours of receipt.

Team online

Live Chat

Our live chat operates 24 hours a day, seven days a week. Raise a legal or account-policy query and our team connects you to the right department within minutes.

Email Support

Send detailed policy questions or formal data-access requests to our legal support address. We acknowledge receipt within one business hour and resolve within 72 hours.

Help Centre

Our self-service Help Centre hosts the current version of our full terms, privacy policy and cookie notice — all accessible from your account dashboard without logging a ticket.

KEAMANAN DAN KEPERCAYAAN

How pesona 77 Handles Your Data and Account Security

Account security and data integrity are central to how we operate. Every measure below reflects a specific, enforceable practice — not a general promise.

Data Encryption

All personal data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. This applies to login sessions, deposit flows via DANA or OVO, and withdrawal requests.

Cookie Policy

We use session cookies to keep your lobby state intact and analytics cookies to improve page performance. You can adjust cookie preferences from the footer of any page on our site.

Account Retention

We retain your account records for the period required by our operating jurisdiction. Inactive accounts are flagged after 12 months and you receive an email notification before any data archiving begins.

Identity Verification

KYC verification is required before your first withdrawal is processed. You submit a government-issued ID through the secure upload section of your account dashboard — the review takes up to 48 hours.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit a request via email and we will deliver a structured data export within 72 hours of verification.

Policy Update Notices

When our terms or privacy policy change in a material way, we send a notification to your registered email at least seven days before the new version takes effect, so you have time to review.

Your Legal Questions, Answered Directly

The questions below come from real account holders asking about their rights, how we handle their data, and what our terms actually mean in practice. If your question is not covered here, our live chat team is available around the clock.

Access to our platform and specific account features depends on local law. We recommend you verify your eligibility under applicable Indonesian regulations before opening or using an account.

The version in force on the date you registered applies until we issue a material update. When changes occur, we email you seven days in advance. Your continued use after that date constitutes acceptance.

Email our legal support address with your registered account name and a description of the data you want. We verify your identity first, then deliver a structured export within 72 hours of confirmation.

You can request deletion of personal data not required for regulatory retention. Some transaction and identity records must be kept for the period mandated by our operating jurisdiction and cannot be deleted on request.

Our full terms include a dispute resolution clause that specifies the governing law and process. Start by raising a formal complaint via email; unresolved cases proceed through the escalation path described in the terms.

Yes. All payment rails we support — DANA, OVO, GoPay and QRIS — fall within the scope of our terms of service. Transaction records for each method are retained as part of your account history.

Go to Account Settings on your dashboard, select Contact Details, and update your email address. We send a verification link to the new address before the change takes effect, keeping your legal notices accurate.

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